Etiquette

  • Be prepared for the weather. If it is hot, please bring towels for your dog to stand on and water. Pets should remain in an air conditioned vehicle (or in the shade) until the veterinarian calls them.
     
  • Make sure that your dog is on a leash, less than 6 feet long.
     
  • Bring all cats in a crate or carrier. We administer all cat vaccines inside the Care-A-Van for the safety of the cat. Please let our staff know you have a cat for services as soon as your arrive.
     
  • If you have a cat or a brachiocephalic dog (any dog that has a short muzzle such as pugs, bulldogs, boxers, etc), please keep them in an air-conditioned vehicle until time for their vaccinations. They are much more susceptible to the heat.
     
  • We accept cash, check, credit and debit cards. There is a credit card machine available on the Care-A-Van. However, we recommend that you bring cash or check as a backup form of payment in case the credit card machine is not working due to no signal in certain areas.
     
  • Make sure to clean up after your pet. Please leave our sites clean.
     
  • Be patient when waiting for your turn to be seen by the veterinarian. We are at the location for a short period; however, we do not end the visit until every client has been seen.
     
  • Bring any and all paperwork that corresponds to the pet that you are bringing to the Care-A-Van. We can only administer certain services (such as selling flea/heartworm preventative) if we have seen the pet within 12 months. Please make sure that if we have seen your pet within the past 12 months to have proof of documentation of their last visit with us.
     
  • Please do not block any roadways, entrances, doors, etc.
  • We DO NOT operate during thunderstorms. Please stay in your vehicle until the storm has passed. We will resume services when the lightning has passed.